FMEA : In service the failure mode and effect analysis – A methodology of prevention in the improvement of the accounting services

Abstract

This paper shows as, starting from the concepts of the methodology FMEA (Failure Mode and Effect Analysis), a prevention tool is developed, appropriate to prevent the occurrence of flaws during the production the services of the accounting companies. In the search of reaching the purpose of this study grew a descriptive and bibliographical research, once it presents the seven stages of the application of FMEA in the process of elaboration of the payroll, as well as the analysis of the type and effect of flaws that can happen during the execution of this process. Like this, it is possible to conclude that this methodology can be applied not only to identify the flaws of the process of installment of the service of the accounting companies, but above all, as a tool of prevention of flaws, facilitating the solution of problems and contributing to a value joined to the customers, besides possessing a low cost for application and adaptation easiness to several segments.