A proposal to integrate the management of knowledge to Balanced Scorecard

Abstract

This paper presents the development of a model to support the alignment of knowledge management to the strategic management of organizations. The research carried out here has qualitative and exploratory characteristics. The main contribution and the genuine aspects of the model is its structure, which allows the bilateral conversion of individual into group knowledge, of strategic into operational knowledge, and of tacit into explicit knowledge. The model emphasizes the identification, selection, dissemination and evaluation of central strategic information as systemic activities. It can be considered as a relevant proposal to those investigating new methods considering knowledge management and strategic management as complementary activities and thus interfering in the process. The proposed model contributes for the improvement of economic, market, technological operational, social or environmental aspects within the industrial scenario.