The Impacts of Reengineering in the process of checks compensation in a Financial Institution

Abstract

This article analyses the impacts of the reengineering in the process of checks compensation in a financial institution. Therefore, the specific objectives are focused on relevant concepts like process management, process reengineering, performance evaluation, and the impact of reengineering on performance evaluation. Methodologically we used inductive and deductive methods, in a quantitative approach, using documentary procedure. With the study we could conclude that it is very important to measure the impact of any organizational change, because it is possible to observe trends, assisting managers with key processes that add value to customers.