Logistic Costs: measurement and use by supermarket chain of Rio Grande do Sul state

Abstract

The existence of a market fierce competition, more demanding and disputed, in the field of global performance industries, also is present in other business and local segments. It is the case of the small and medium Brazilian supermarkets retail chain. The importance of the logistic system in this segment has been emphasized as one management practice that can become the companies most efficient, effectiveness and competitive. In this context, this study aimed to analyze which instruments, methods and information that these small and medium supermarkets chain use for measurement and management the macro logistic process of goods entrance, internal movement and shipping. This is a multiple case study, under exploratory approach, with descriptive and qualitative scope. The data were collected from personnel interview with managers representing three supermarkets chain located at Rio Grande do Sul State. The main results indicate that although the importance given by the managers to the logistic costs its practical application is still so far of what literature proclaims.